Operations & Efficiency
Phones on the Floor? Here’s a Real Story About Tech, Training, and Guest Confidence
I love questions from restauranteurs. Recently, a prospect emailed me this:
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Operations & Efficiency.
Everything we've written about operations & efficiency.
Operations & Efficiency
Why Smarter Scheduling Matters More Than Ever in Full-Service Restaurants with a Bar
If you run a full-service restaurant with a bar—especially across multiple locations, you already know that scheduling isn’t just a logistical task. ...
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Operations & Efficiency
Why Your GM Shouldn’t Be Your Only Trainer: Scalable SOPs for Multi-Unit Brands
In many restaurants, training defaults to the General Manager. And why not? They know the standards, they care deeply about the guest experience, and ...
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Operations & Efficiency
How Pita Way Used Shifty to Slash Turnover and Train Faster—While Growing Fast
When a fast casual brand starts growing fast, things can break—especially in the back-of-house. That’s exactly what Pita Way, a Mediterranean concept ...
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Operations & Efficiency
Reducing Manager Burnout: Why Smarter Scheduling + Training Tools Matter
If you’ve worked in restaurants long enough, you’ve seen it—or lived it. The manager who’s running on empty. The one covering shifts last minute, ...
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