It’s easy to talk about accountability, performance, and culture—but until now, it’s been hard to se...

I love questions from restauranteurs. Recently, a prospect emailed me this:

If you run a full-service restaurant with a bar—especially across multiple locations, you already kn...

If the word implementation makes your stomach turn, you’re not alone.

Team outings, birthday shout-outs, maybe a pizza party after a long shift... sometimes employee enga...

In restaurants, every shift tells a story.

In many restaurants, training defaults to the General Manager. And why not? They know the standards,...

This one's for the trainers -- all the Chief People Officers, Chief Human Resources Officers, Chief ...