How Pita Way Used Shifty to Slash Turnover and Train Faster—While Growing Fast

When a fast casual brand starts growing fast, things can break—especially in the back-of-house. That’s exactly what Pita Way, a Mediterranean concept with big ambitions, was determined to avoid.

With 44 locations and counting, Pita Way’s leadership saw the writing on the wall: manual SOPs and outdated training methods weren’t just slowing them down—they were actively costing them time, money, and people.

“We can’t have 50 to 60 restaurants and everybody’s doing tomatoes a different way,” said Cindy, Pita Way’s Director of Training.

“We need Shifty because it’s the source of truth.”

Scaling Without the Chaos

Most operators know the pain of high turnover. Retraining. Inconsistent guest experiences. Frustrated managers. At scale, those challenges multiply.

Cindy and the team at Pita Way asked a critical question that many brands put off until it’s too late:

How do we grow without growing the cost of turnover and inconsistency?

The answer was a human-centered, mobile-first training and engagement platform: Shifty.

A System That Works Like They Work

With Shifty, Pita Way created a centralized “Wikipedia” of everything a team member needs to succeed—from menu flashcards to process walkthroughs to in-app quizzes that help managers track readiness in real time.

Here’s what changed:

• 40% faster training time for new hires

• 8 hours/week saved by managers through simplified communication

• Turnover dropped from 73% to 52% in just 6 months

• Training and updates rolled out in 24 hours (previously took 4–5 days)

• Stronger brand consistency, driven by real accountability

In Cindy’s words:

“Shifty is like a Wikipedia for Pita Way. Everything our teams need to execute their jobs is in the palm of their hands.”

Growth Without Compromise

Pita Way is now expanding to 56 locations—but this time, with a system in place to protect what makes them great: their people, their product, and their culture.

At Shifty, we believe growth shouldn’t come at the expense of quality or retention. That’s why we design every feature to make life easier for operators and employees alike—so you can build strong teams that stay.

📥 Want the Full Story?

Download the free case study to see how Pita Way used Shifty to grow with confidence.

Use it, share it, and imagine what these results could look like for your restaurant.